These Terms and Conditions set out the agreement between you and the removal company providing services in West Hampstead and surrounding areas. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
In these Terms and Conditions the following words have the meanings given:
1.1 The Company refers to the removal service provider operating in West Hampstead and other UK locations.
1.2 The Customer, you or your refers to the person, firm, company or organisation booking or using our services.
1.3 Services means removal, packing, unpacking, transportation, storage, waste removal or any related services supplied by the Company.
1.4 Goods means the items of property that are the subject of the services.
1.5 Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or confirmation.
2.1 The Company provides household and office removal services, including packing, loading, transportation, unloading, and related services within West Hampstead and other UK locations.
2.2 The exact scope of the services will be set out in the quotation or booking confirmation. Only services described in writing will be included in the agreed price.
2.3 Any additional services requested on the day of the move, or after the booking is confirmed, may be subject to additional charges and availability.
3.1 All quotations are based on the information supplied by the Customer, including property access, inventory, distance, and service dates.
3.2 Quotations are normally provided free of charge and are valid for the period stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue.
3.3 The Company reserves the right to amend or withdraw a quotation if:
(a) the Customer’s requirements change;
(b) the information supplied by the Customer is incomplete or inaccurate;
(c) additional services, waiting time or labour are required; or
(d) there is a significant change in operating costs beyond the Company’s control.
3.4 Unless otherwise stated, prices include basic labour and transportation within the agreed times. Parking fees, tolls, congestion charges, ferry charges and similar costs may be charged in addition where applicable.
4.1 A booking is made when the Customer accepts the quotation or offer and the Company confirms acceptance of the booking in writing or by other agreed means.
4.2 The Customer must provide accurate and complete details at the time of booking, including:
(a) full collection and delivery addresses;
(b) details of access restrictions, such as parking limitations, stairs, lifts or narrow doorways;
(c) an accurate description or inventory of the goods; and
(d) the desired dates and times for the services.
4.3 The Customer is responsible for obtaining any necessary parking permissions, suspension of bays, permits or authorisations required to carry out the services at the collection and delivery addresses. Any charges or penalties arising from insufficient arrangements may be added to the final invoice.
4.4 The Company reserves the right to refuse or cancel a booking where it believes the services cannot be performed safely, lawfully, or within the agreed timetable.
5.1 The Customer must:
(a) ensure that goods are properly packed and prepared for transport, unless the Company has agreed to provide packing services;
(b) secure or remove all fixtures and fittings that are not to be moved;
(c) empty refrigerators, freezers and similar appliances prior to removal unless otherwise agreed;
(d) be present or represented during collection and delivery to provide access, directions and instructions; and
(e) inspect the property and goods at completion of the services and raise any immediate concerns before the crew departs, where reasonably possible.
5.2 The Customer must not submit for removal or storage any goods that are prohibited, hazardous, illegal or unsafe, including but not limited to: explosives, firearms, flammable substances, gas cylinders, perishable foods, live animals or plants, and any items that may cause damage to people, property or the environment.
5.3 The Company may refuse to handle any item that it reasonably believes is unsafe, illegal or in breach of these Terms and Conditions.
6.1 Unless otherwise agreed in writing, payment terms are as follows:
(a) a deposit may be required at the time of booking to secure the date;
(b) the balance is normally due prior to or on the day of the move, before or upon completion of the services; and
(c) storage or ongoing services may be invoiced periodically in advance.
6.2 The Company accepts payment by the methods notified to the Customer during the booking process. Cash payments, where accepted, may be subject to specific conditions for security and record-keeping.
6.3 If payment is not received by the due date, the Company reserves the right to:
(a) suspend or cancel the services;
(b) withhold delivery of goods until full payment is made; and
(c) charge interest on overdue amounts at the statutory rate or at a reasonable commercial rate, from the due date until the date of payment.
6.4 All prices are quoted in pounds sterling and are subject to any applicable taxes or charges imposed by law.
7.1 If the Customer wishes to cancel or postpone the services, the Customer must notify the Company as soon as possible.
7.2 The following cancellation charges may apply, unless otherwise stated in writing:
(a) more than 7 days before the agreed start date: no charge or forfeiture of a reasonable booking fee if stated as non-refundable;
(b) between 2 and 7 days before the agreed start date: a percentage of the quoted price, reflecting the Company’s lost opportunity to fill the booking;
(c) less than 2 days before the agreed start date or on the day of the move: up to 100 percent of the quoted price.
7.3 Postponements may be treated as cancellations and re-bookings, and charges may apply if sufficient notice is not given or if the new date is not available.
7.4 The Company may cancel or postpone the services where it is unable to perform them due to reasons beyond its reasonable control, including severe weather, road closures, accidents, illness, vehicle breakdown, strikes or other events of force majeure. In such cases the Company will seek to reschedule the services, and its liability will be limited to a refund of any payments made for services not provided.
8.1 The Customer must ensure adequate access for vehicles at both collection and delivery addresses. This includes arranging any required parking permits, suspensions, or access through security gates.
8.2 The Company may charge for waiting time, extra labour or additional journeys caused by restricted access, delays in obtaining keys, incomplete packing, or other factors beyond its control.
8.3 The Company is not liable for delays in transit caused by traffic, road works, accidents, weather conditions or other circumstances beyond its control. Time estimates are not guaranteed unless clearly agreed in writing as essential.
9.1 The Company will exercise reasonable care and skill in providing the services. However, its liability is subject to the limitations set out in this section.
9.2 The Company’s liability for loss of or damage to goods, howsoever caused, will be limited to a reasonable sum per item or per consignment, subject to any specific written agreement or insurance arrangements. The Customer is advised to arrange appropriate insurance cover for high-value or fragile items.
9.3 The Company will not be liable for:
(a) loss or damage arising from the Customer’s failure to pack items properly where the Company has not provided a packing service;
(b) damage to furniture or goods made of or containing particle board, veneer, glass or similar fragile materials, unless caused by a lack of reasonable care;
(c) normal wear and tear, superficial scratches, or cosmetic damage that does not affect use;
(d) damage caused by inherent defects, latent faults or the nature of the goods, including electrical or mechanical derangement not caused by external impact;
(e) loss or damage to jewellery, cash, important documents, data, or other valuables, unless previously declared and agreed in writing;
(f) indirect or consequential loss, including loss of profits, loss of business or loss of opportunity.
9.4 The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably possible and in any event within a reasonable time after completion of the services. The Company may inspect the goods and premises before any remedial action or settlement is agreed.
9.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded by law.
10.1 The Company maintains appropriate insurance cover in connection with its removal activities, subject to the terms, conditions and exclusions of the policy.
10.2 The Customer is responsible for ensuring that the level of cover provided is adequate for the value of the goods. If additional cover is required, the Customer should arrange separate insurance or request details of any optional enhanced cover that may be available at extra cost.
11.1 The Company complies with applicable UK waste and environmental regulations when handling and disposing of unwanted items during removals.
11.2 The Customer must clearly identify items that are to be disposed of or recycled. The Company will only remove waste where this has been agreed as part of the services and where it is lawful to do so.
11.3 Certain items may be classified as hazardous or controlled waste and may require special handling or separate collection arrangements. Additional charges may apply for such items.
11.4 The Company will not accept or transport waste in a manner that breaches environmental laws or licensing conditions. The Customer is responsible for any penalties or costs arising from the inclusion of prohibited waste in their consignment.
11.5 Wherever practicable, the Company will prioritise re-use, recycling and responsible disposal in line with local and national regulations.
12.1 Where storage services are provided, the terms of storage, charges, access arrangements and notice periods will be confirmed separately or included within the quotation.
12.2 The Customer must keep the Company informed of any change of contact details while goods are in storage.
12.3 Storage charges are normally payable in advance. Failure to pay storage charges may result in the Company exercising a lien over the goods and, after due notice, disposing of them to recover outstanding sums.
13.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
13.2 The Company aims to resolve complaints promptly and fairly. The Customer may be asked to provide photographs, descriptions or other evidence of any alleged loss or damage.
13.3 If a dispute cannot be resolved directly, the parties may consider using an independent mediation or alternative dispute resolution scheme, where available and appropriate.
14.1 The Company will collect and use personal information about the Customer in order to manage bookings, provide services, take payment, and meet legal obligations.
14.2 Personal data will be processed in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal information secure and will not sell or misuse such information.
14.3 The Customer has certain rights over their personal data, including the right to access, correct or request deletion, subject to legal and contractual limitations.
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract unless a change is required by law.
15.2 Any variations to these Terms and Conditions requested by the Customer will only be valid if agreed in writing by an authorised representative of the Company.
16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any services supplied by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the services provided.
By confirming a booking or using the Company’s removal services in West Hampstead or elsewhere in the UK, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.
If your relocation day comes rely on our removals West Hampstead to help you with expert services and cheap prices!
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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